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Forums :: M1 & M1EZ8 Controls :: System time/date corrupted

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System time/date corrupted
Posted by wwieczor on 10/02/2010 06:10 PM

I've recently installed an MG1 system that contains 2 KP2 keypads. Both keypads are displaying the time and date as "??/??/?? 33:??" after ~2-3 minutes after a system power cycle. It WILL show the correct system time on the KP2's for ~2-3 minutes after powering up the system. However, it will then immediately revert to showing "??/??/?? 33:??". Attempting to set the system date/time when the KP2's are showing the correct system time through the RP2 software works. Attempting to set the system date/time through the RP2 when the KP2's show the incorrect date/time listed above causes an unhandled exception in the RP2 software and I am unable to update the system time. Elk Phone support on Friday suggested replacing the real-time system clock battery as I did not have my digital multi-meter to confirm proper voltage from the battery. Replacing with a new battery and verifying voltage has not solved the issue. I have also attempted the real-time clock reset procedure mentioned in another post on this forum which did not fix the issue. I understand that the real-time clock draws power from both the battery in the event of power outage as well as the system power when powered up. Running the system WITHOUT a battery results in the same behavior. Does anyone have any suggestions of things to try to fix this issue? Does it look like I am looking at an RMA to fix a hardware issue? This system has been in use for less than one day.

Re: System time/date corrupted
Posted by Polexian on 11/08/2010 01:50 PM

I would try reinstalling the firmware on it.

Re: System time/date corrupted
Posted by alpinecomm on 12/19/2010 02:28 AM

I am having the same issue. I loaded the latest firmware and still have the same problem. Did you get yours figured out yet?

Re: System time/date corrupted
Posted by Mynark on 01/08/2011 02:10 PM

Here in Australia we were having the same problem just recently the m1 has now being released with new firmware and they are supplying a DC power supply.I thing it had something to do with the 60hz clock that usa are on were we are on 50hz

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