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Forums :: ElkRP "Software for Installer Programming" :: Login Trouble

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Login Trouble
Posted by connollycb on 04/22/2010 11:51 PM

I upgraded last night to the RP2 version. When I went to connect via my network, it says the system rejected the remote programming access code. Now I can not get in to my system. Any ideas??

Re: Login Trouble
Posted by teduncan on 04/23/2010 12:23 PM

Did you install ElkRP2 side-by-side with ElkRP 1.6.26 or uninstall the old version first? With a side-by-side install, it should have copied and updated the accounts database, so all your programming information, including the RP Access Code, should be intact. Did you re-create your account(s) instead in a new empty database? If so, you will need to re-enter the RP Access code in the new account to connect. Please provide more detail of what you did and perhaps we can help figure this out.

Re: Login Trouble
Posted by amitsood on 06/01/2010 12:24 AM

Hi, I am having similar kind of problem. System is rejecting my code. I never changed the default code. Is there anyway I can change the RPcode with Installer code etc.?

Re: Login Trouble
Posted by amitsood on 06/28/2010 01:26 AM

Hi Guys, Any help will be much appreciated. I tried using phone line and getting same error. Also how to change the RP code on a system? cheers,

Re: Login Trouble
Posted by teduncan on 06/30/2010 11:26 AM

Someone, at some time, must have changed the code in ElkRP. When you change the code, then connect to the M1, the M1 stores the new code. It requires that new code for subsequent connections. The factory default code is 246801. Try that. In case someone changed it, try all obvious codes like 000000, 123456, etc. If you still have no success, call Elk Tech Support. If you are the legitimate owner/installer of this system, your only option may be to send it to the factory to be reset. That will require proof that you are the legitimate owner.

Edited by teduncan on 06/30/2010 11:28 AM

Re: Login Trouble
Posted by amitsood on 07/01/2010 11:59 PM

I tried common codes. I remember the technician who installed the system connected his pc to the system and configured it. He might have changed it during first installation. I am trying to contact him but no luck so far. Do you mean if I reset the system to factory defaults code will reset?

Re: Login Trouble
Posted by 50kw on 07/16/2010 12:57 AM

I can no longer login to RP. This is a new install. I loaded the software. I ran the software once without connecting to M1. Now that I am ready to use RP I cannot login using the access code. I have tried other possible login codes I have used for other things. Nothing works. Since there is no data in RP can I remove it from the computer and start over? What other files should I look for that Windows xp may not remove. All ideas welcome.

Re: Login Trouble
Posted by bradweeks on 07/16/2010 11:47 AM

You're having an issue when trying to Open the RP Software or when the RP Software is attempting to connect to the M1? When opening the software if you are prompted for a User Code and Password try Supervisor and Supervisor. If you are able to open the software click Setup (above the toolbar, Operators, IF "Enable Multi-Operator Access" is checked un-check the box and click Save and Exit.

Re: Login Trouble
Posted by amitsood on 08/08/2010 11:41 PM

any idea guys where I can change the RP access code? I am still having problem and wandering if there is way to change it through master code.

Re: Login Trouble
Posted by bradweeks on 08/09/2010 10:06 AM

The RP Access Code can Only be changed while connected to the system with ELK-RP. The Default RP Access Code is 246801 or you can try some of the commonly mistaken RP Access Codes 246801, 246810, 172839, 003456, 123456, 000000.

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